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error while using optional email settings

 
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mtalaat



Joined: 28 Apr 2009
Posts: 11

PostPosted: May 03, 2009 11:58 pm    Post subject: error while using optional email settings Reply with quote

I configured my xfilesharing server


##### Email settings #####

# SMTP settings (optional)
smtp_server => 'smtp.mydomain.com',
smtp_user => 'mtalaat@mydomain.com',
smtp_pass => '123456',


while trying to test send mail from contact page I received this error

Software error:

SMTP auth() command failed: No such file or directory
Need MIME::Base64 and Authen::SASL todo auth


please advice
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filethis.info



Joined: 30 Apr 2009
Posts: 11

PostPosted: May 04, 2009 12:06 am    Post subject: Reply with quote

# Ok, first, make sure compiler is installed...
apt-get install gcc make build-essential

# Second, open perl cpan shell to install module
perl -MCPAN -e shell

# Third, check cpan up to date... then reload cpan
install CPAN
reload cpan

# Fourth, the perl shell should not exit, and after update you be in cpan shell still... if not, open shell again
perl -MCPAN -e shell

# Fifth, install MIME::Base64 (probably already installed)
install MIME::Base64

# Sixth, install Authen::SASL (this is probably the missing one)
install Authen::SASL

# Seventh, exit
exit



####### And all should be working now Smile
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mtalaat



Joined: 28 Apr 2009
Posts: 11

PostPosted: May 15, 2009 10:25 pm    Post subject: Reply with quote

it seems impossible to setup xfilesharing by the customer.
we purchased this product 2 weeks ago and still receive error messages.

customer receive this error message while create new account.


Software error:

SMTP auth() command failed:
Authentication failed


I do not want you to login to my server and fix it, I want you give me instructions to solve it to avoid it in the future in case we move our server to a bigger one.

I can not call you every time we want to fix a problem or reinstall the server.
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filethis.info



Joined: 30 Apr 2009
Posts: 11

PostPosted: May 15, 2009 11:24 pm    Post subject: Reply with quote

Quote:
Software error:

SMTP auth() command failed:
Authentication failed


This mean your authentication to email server is wrong. Make sure this setting is correct..

Code:
# SMTP settings (optional)
smtp_server => 'smtp.mydomain.com',
smtp_user => 'mtalaat@mydomain.com',
smtp_pass => '123456',


If you still not work, you can send me your SMTP details and I can test the connection - but I warn you this mean I could send email from your server, but I won't - I will delete this information as soon as I confirm it. It is your choice Smile
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mtalaat



Joined: 28 Apr 2009
Posts: 11

PostPosted: May 16, 2009 8:00 am    Post subject: Reply with quote

thank you, your tip solved the problem.
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