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G3mInI
Joined: 17 Oct 2008 Posts: 5
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Posted: Oct 17, 2008 6:20 pm Post subject: Xupload Pro Purchase |
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I purchased Xupload Pro over 16 hours ago and still no link sent to me.
I also just sent you a copy of my 2checkout sales receipt through your support contact form.
Any idea's on how much longer I need to wait in order to receive this script? |
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G3mInI
Joined: 17 Oct 2008 Posts: 5
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Posted: Oct 18, 2008 12:12 am Post subject: |
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Going on hour 22 now.
I really don't see the point in this.
For now, horrible service. Will wait to see when I finally get my link.
Smart people when writing scripts, not so smart doing business.
Very unhappy. |
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G3mInI
Joined: 17 Oct 2008 Posts: 5
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Posted: Oct 18, 2008 8:33 am Post subject: |
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...30 hours and still counting.
No reply from support. No reply in forum.
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PilgrimX182

Joined: 22 Mar 2006 Posts: 2109 Location: UFO Lab
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Posted: Oct 18, 2008 8:38 pm Post subject: |
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We're not in our office during holidays.
Probably your transaction was marked as suspicious and is On Hold status. We will review your payment details on Monday and email you zip archive with the script, don't worry. |
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G3mInI
Joined: 17 Oct 2008 Posts: 5
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Posted: Oct 18, 2008 9:15 pm Post subject: |
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| What holiday is it that has been going on since Thursday? |
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PilgrimX182

Joined: 22 Mar 2006 Posts: 2109 Location: UFO Lab
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Posted: Oct 20, 2008 12:44 pm Post subject: |
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| Sent u zip archive, sorry for delay. |
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G3mInI
Joined: 17 Oct 2008 Posts: 5
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Posted: Oct 20, 2008 4:21 pm Post subject: |
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| Thank you, and sorry for being irritable. I was just anxious to integrate this script with my current project. |
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esmemcg
Joined: 23 Oct 2008 Posts: 2
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Posted: Oct 23, 2008 8:46 am Post subject: I haven't received my download link either |
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I have now been waiting over 60 hours for my download link and have heard nothing. When you buy software online these days you expect a much quicker response than that.
I have emailed your support 3 times and again had no response. You state on ordering that the link will be sent in 3 - 12 hours which makes it even more frustrating. If you are away you should notify people on the website.
I need this software for a client's website and the job is now being held up. Please let me know what is going on. |
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PilgrimX182

Joined: 22 Mar 2006 Posts: 2109 Location: UFO Lab
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Posted: Oct 24, 2008 5:35 am Post subject: |
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According to our logs your payment was approved on 2008-10-20 15:00:09 and zip was sent to your email attached.
Will re-send it from my own email if u haven't got it due to some reasons. |
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esmemcg
Joined: 23 Oct 2008 Posts: 2
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Posted: Oct 28, 2008 1:49 pm Post subject: Email link |
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Thanks for your reply. Please could you resend the link/file as I didn't receive anything.
Many thanks |
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PilgrimX182

Joined: 22 Mar 2006 Posts: 2109 Location: UFO Lab
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Posted: Oct 29, 2008 7:13 am Post subject: |
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| Just resent. |
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