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xsongs
Joined: 26 May 2011
Posts: 2
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 Posted: May 26, 2011 12:25 am Post subject: want to ask about support |
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hello
i have a xfile sharing script but i have a poor support
is support here usually poor or with me only? |
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admin
Site Admin
Joined: 22 Mar 2006
Posts: 1287
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| Posted: May 26, 2011 5:25 am Post subject: |
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What is your domain name? We can't find customer with such email and you have just 1 post on forum . Are you license owner?
And what do you mean "poor"? We respond on every customer's email. |
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amator
Joined: 01 Dec 2010
Posts: 49
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| Posted: May 26, 2011 6:52 am Post subject: |
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| Seriously? because I think a month already I'm waiting for my help and the only thing I hear from you it's just some crap. I never saw such a bad support |
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admin
Site Admin
Joined: 22 Mar 2006
Posts: 1287
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| Posted: May 26, 2011 7:48 am Post subject: |
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| amator wrote: | | Seriously? because I think a month already I'm waiting for my help and the only thing I hear from you it's just some crap. I never saw such a bad support |
So, you think that we should support your code modifications? You're wrong. We're not responsible for script behavior after it was changed by 3rd party person.
Anyway, we responded on all of your emails and suggested the way of resolving your problems.
Or better revert back all of your changes and it will work fine, as shown on demo. |
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amator
Joined: 01 Dec 2010
Posts: 49
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| Posted: May 26, 2011 8:00 am Post subject: |
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| Please do not make me laugh. This is a clean install XFS 1.9 and the only changes in the code you did. |
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admin
Site Admin
Joined: 22 Mar 2006
Posts: 1287
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| Posted: May 26, 2011 8:15 am Post subject: |
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| amator wrote: | | Please do not make me laugh. This is a clean install XFS 1.9 and the only changes in the code you did. |
Your words:
| Quote: | I'm asking a lot of questions, because I like your script but I else don't know how everything works and also sometimes I want to improve some features  |
Anyway, if you still having any problems - provide access and we will check. But if that will be your fault why it's not working (if we will find out that you modified something incorrectly) - we will charge you support fee. |
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amator
Joined: 01 Dec 2010
Posts: 49
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| Posted: May 26, 2011 8:19 am Post subject: |
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| Yes, we want to modify it a bit. But in another email I wrote to you how much it would cost. All modifications had to be done by you. So I do not know where you come up with something that we ourselves have modified. Apparently you misunderstood me by my poor knowledge of English. |
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