XFileSharing Pro file sharing script

XFilesharing Pro: Tickets mod

The Tickets Mod is a powerful support and helpdesk extension for XFileSharing, designed to help file hosting owners manage customer inquiries quickly and professionally. This module adds a fully integrated ticket-based support system directly into your XFileSharing website, allowing users to submit requests, track responses, and communicate with administrators without relying on external tools. If you want to deliver better customer service and improve the user experience on your file hosting platform, the Tickets Mod is an essential upgrade.

Internal Support Ticket System

Provide users with a simple and intuitive interface to submit support requests, report problems, or ask questions — all from inside their account dashboard.

Centralized Admin Ticket Management

Admin staff can view, filter, and respond to all tickets from the XFileSharing admin panel. Easily monitor open, pending, and resolved tickets for maximum efficiency.

Automatic Email Notifications

Users receive instant email alerts when their ticket is updated or answered. Admins can also be notified when new requests arrive, ensuring fast response times.

File Attachments Support

Users can attach screenshots or documents when creating a ticket, helping administrators diagnose issues more accurately.

Multi-Admin Support

Have multiple admins or support agents? Tickets can be handled by different team members, improving response speed and workload distribution.

Fully Integrated With XFileSharing

No third-party helpdesk tools needed. The Tickets Mod uses the existing XFileSharing layout, theme, and authentication system for a seamless user experience.