sorry for my bad english, but i feel that the support ticket too long to respond.
* We usually reply your emails within 48 business hours (Mon - Fri).
I have purchased product xfilesharing
but when i do Generate serial, there is an error saying that my client ID declined, where as i need it.
When sending a ticket, the response 48 hours? very-very slow for a busy server class,
sense to ask the management to respond faster.
that customer convenience is not compromised.
My ticket detail :
Ticket ID#: xxx
Created On: 08/23/2012 10:30 AM
Product: XFilesharing
Category: License related questions
regards..
thank you
XFileSharing Pro - Long time respons of ticket
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- Posts: 521
- Joined: Dec 19, 2009 5:12 pm
i think he is talking about the text that says 48 hours
he does not understand that a big site need some time to provide a good response
it is better to have a response with a solution then a response to say that you got the ticket and are working on it
also he was reffering to the license department , he feels that as a paid member ( the license ) that need to wait 48 hours to solve a license problem is long
he is confusing the possible waiting time with the real waiting time
how bigger the problem , how harder to solve how longer it can take for a response, also depending on the question itself if it can take long or not ( and the office hours )
he was thinking that every response takes 48 hours
Greetings From PowerChaos
he does not understand that a big site need some time to provide a good response
it is better to have a response with a solution then a response to say that you got the ticket and are working on it
also he was reffering to the license department , he feels that as a paid member ( the license ) that need to wait 48 hours to solve a license problem is long
he is confusing the possible waiting time with the real waiting time
how bigger the problem , how harder to solve how longer it can take for a response, also depending on the question itself if it can take long or not ( and the office hours )
he was thinking that every response takes 48 hours
Greetings From PowerChaos