XFileSharing Pro - Anyone get support from Sibsoft this week? Are they on vaction?

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verzing
Posts: 160
Joined: Mar 02, 2011 7:00 pm

Anyone get support from Sibsoft this week? Are they on vaction?

#1 Postby verzing » Aug 17, 2022 3:05 am

Does anyone here still get support from the Sibsoft ticket system? in this week or last week? Are they on vacation or something?

admin
Site Admin
Posts: 1836
Joined: Mar 22, 2006 12:32 pm

Re: Anyone get support from Sibsoft this week? Are they on vaction?

#2 Postby admin » Aug 20, 2022 6:25 am

We usually reply on Technical support tickets within 48 hours on business days. As for Custom Development requests that may take loner, as that's matter of availability. Let us know your unanswered support ticket ID, so we can check.

verzing
Posts: 160
Joined: Mar 02, 2011 7:00 pm

Re: Anyone get support from Sibsoft this week? Are they on vaction?

#3 Postby verzing » Aug 20, 2022 8:42 am

Ticket is: 34197
It's about transfer large number of files at once and all file over 1.3GB of transfer 1.08GB and corrupt. It's should return file miss match error.

verzing
Posts: 160
Joined: Mar 02, 2011 7:00 pm

Re: Anyone get support from Sibsoft this week? Are they on vaction?

#4 Postby verzing » Aug 20, 2022 8:49 am

If I transfer 1 file at a time and it working fine. Turn off cloud flare before transfer still get problem.

Also ticket 34250 about paging problem

Redvenus
Posts: 4
Joined: Jul 05, 2022 11:12 am

Re: Anyone get support from Sibsoft this week? Are they on vaction?

#5 Postby Redvenus » Aug 27, 2022 5:59 pm

I really regret dropping 726euros, buying this program.
I have to wait days to get a response, which never solves any problem.

None of my issues have been resolved, since the program was installed.
And by the way, i paid 29euros for installation.

admin
Site Admin
Posts: 1836
Joined: Mar 22, 2006 12:32 pm

Re: Anyone get support from Sibsoft this week? Are they on vaction?

#6 Postby admin » Aug 28, 2022 7:18 am

Redvenus wrote:I really regret dropping 726euros, buying this program.
I have to wait days to get a response, which never solves any problem.

None of my issues have been resolved, since the program was installed.
And by the way, i paid 29euros for installation.


Can't identify you by your email address. Send your ticket IDs, we will check if they are unanswered.

Redvenus
Posts: 4
Joined: Jul 05, 2022 11:12 am

Re: Anyone get support from Sibsoft this week? Are they on vaction?

#7 Postby Redvenus » Aug 31, 2022 8:07 pm

admin wrote:Can't identify you by your email address. Send your ticket IDs, we will check if they are unanswered.


https://support.sibsoft.net/view_ticket.php?id=34269

Two of my issues have since been solved; but, the most basic issue remains unsolved.
Without upload in the first place, nothing else works.
My upload is not working.


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