XFileSharing Pro - supporting ticket no respond

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ben001
Posts: 2
Joined: Aug 18, 2014 10:05 am

supporting ticket no respond

#1 Postby ben001 » Aug 18, 2014 10:13 am

Hi admin,

is your support role team member on leave or have some policy changes? lately submit quite a few request for my product, but havn't heard from you for a week in all the tickets now, could you give some information on that here? many thanks!


Regards,
Ben

bizman
Posts: 95
Joined: Mar 24, 2013 1:57 am

#2 Postby bizman » Aug 18, 2014 12:57 pm

Propably you're asking about problems which have been answered in Knowledgebase or on forum.

Always search there before you submit ticket. They provide free support for so much users, don't forget that... If you can't solve it, you can pay them and they will fix your problems. Because the script doesn't have any problems, it's from your side or server configuration

ben001
Posts: 2
Joined: Aug 18, 2014 10:05 am

#3 Postby ben001 » Aug 18, 2014 2:10 pm

thanks for you answer, they now is reachable.


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