XFileSharing Pro - Contact form not working

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glumbo
Posts: 211
Joined: Mar 11, 2011 6:26 am

Contact form not working

#1 Postby glumbo » Sep 07, 2011 12:17 am

I am not getting any contact form emails

Jesse202
Posts: 246
Joined: May 07, 2010 6:24 pm

#2 Postby Jesse202 » Sep 07, 2011 12:52 pm

Cannot help you to fix it, but I'd recommend a ticket system.

I use hesk http://imgkeep.com/support/ --> preview

Makes it easier to keep track of users responses too when they make false claims.

Some other free ones:
http://osticket.com/ - I use this one and it was okay
http://www.hesk.com/ - free with a paid option to remove copyright. love it
http://www.troubleticketexpress.com/ - free
http://sitracker.org/ free
http://www.quickintranet.com/ - crappy default layout
http://www.phptickets.org/

I've noticed with imgkeep that the user sees the faq first so it cut down on contact emails. When they are making a ticket it shows them close matches on possible FAQ before they hit submit.

Something to think about.

glumbo
Posts: 211
Joined: Mar 11, 2011 6:26 am

#3 Postby glumbo » Sep 07, 2011 10:56 pm

Thanks for the suggestion. I will look into it

bharathipriya
Posts: 1
Joined: Sep 11, 2015 9:26 am

#4 Postby bharathipriya » Sep 11, 2015 9:29 am

Try looking at ManageEngine ServiceDesk Plus - Free for unlimited number of technicians / tickets and users.


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