Importing not working

CommuniMail related questions

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User
Posts: 9
Joined: Dec 12, 2006 8:58 am

Importing not working

#1 Postby User » Jan 11, 2007 1:40 pm

Hi there,

I have added another admin to control her own newsletters and everytime she tries to import a csv file with our members we keep getting this eror:

Software error:
Contact with this email already exist!

There are not other contacts placed as its a new newsletter.

Thanks.

admin
Site Admin
Posts: 1784
Joined: Mar 22, 2006 12:32 pm

Re: Importing not working

#2 Postby admin » Jan 11, 2007 1:43 pm

User wrote:Hi there,

I have added another admin to control her own newsletters and everytime she tries to import a csv file with our members we keep getting this eror:

Software error:
Contact with this email already exist!

There are not other contacts placed as its a new newsletter.

Thanks.


Hello,

please email us (support at sibsoft dot net) FTP connection info and login/password to admin console - we will fix your problems.

Thank

User
Posts: 9
Joined: Dec 12, 2006 8:58 am

#3 Postby User » Jan 11, 2007 3:04 pm

This also happens when trying to edit a users profile also.

As to the ftp details, sorry but I can't allow access as this is not my server.

admin
Site Admin
Posts: 1784
Joined: Mar 22, 2006 12:32 pm

#4 Postby admin » Jan 12, 2007 12:04 pm

User wrote:This also happens when trying to edit a users profile also.

As to the ftp details, sorry but I can't allow access as this is not my server.


Ok. Emailed you.

User
Posts: 9
Joined: Dec 12, 2006 8:58 am

#5 Postby User » Jan 12, 2007 1:17 pm

Thank you all working.


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