XFileSharing Pro - "Response: 530 Login incorrect." new members conne

[gptfile]

Response: 331 Password required for winner
Command: PASS ******
Response: 530 Login incorrect.
Error: Critical error
Error: Could not connect to server


New members got this error when coonect to FTP server, How to fix it?

[admin]

No need to write everywhere about your problem. Creating one support ticket is more than enough.