software error

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stunna
Posts: 44
Joined: Apr 25, 2010 10:19 pm

software error

#1 Postby stunna » Oct 03, 2010 9:39 pm

Users can access my site but some users when trying to download get.

Software error:

Can't exec:
Column 'ip' cannot be null at /var/www/cgi-bin/index.cgi line 2630

For help, please send mail to the webmaster , giving this error message and the time and date of the error. \


How can I resolve this?

Please

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PilgrimX182
Posts: 2182
Joined: Mar 22, 2006 1:39 pm
Location: UFO Lab
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#2 Postby PilgrimX182 » Oct 04, 2010 1:41 pm

Probably your apache is behind nginx or some other reverse proxy so script can't figure out user IP.

Contact [email protected] with FTP or SSH details, will try to fix this.

stunna
Posts: 44
Joined: Apr 25, 2010 10:19 pm

#3 Postby stunna » Oct 05, 2010 7:27 am

Yes this is true.We are using nginx .I am part of a platinum support, and we manage/monitor a clients server that utilizes your wonderful script, but we have minor issue that I am seeking assistance to resolve.It would be easier to help here because we would have to get permission from the client and you sign a NDA.So please if any assistance can be give , please help.

stunna
Posts: 44
Joined: Apr 25, 2010 10:19 pm

#4 Postby stunna » Oct 06, 2010 4:10 am

bump

stunna
Posts: 44
Joined: Apr 25, 2010 10:19 pm

#5 Postby stunna » Oct 07, 2010 1:30 pm

PilgrimX182 wrote:Probably your apache is behind nginx or some other reverse proxy so script can't figure out user IP.

Contact [email protected] with FTP or SSH details, will try to fix this.



No reply?

stunna
Posts: 44
Joined: Apr 25, 2010 10:19 pm

#6 Postby stunna » Oct 11, 2010 1:06 am

Help here, please suggest a fix.

admin
Site Admin
Posts: 1794
Joined: Mar 22, 2006 12:32 pm

#7 Postby admin » Oct 13, 2010 11:53 am

Contact [email protected] with FTP or SSH details, will try to fix this.


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