Still waiting support on torrent leecher

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Hendrickson
Posts: 90
Joined: Nov 18, 2009 9:15 pm

Still waiting support on torrent leecher

#1 Postby Hendrickson » Mar 06, 2010 1:20 pm

Its been weeks now and I've gotten as far as Art via support saying he would take a look at my server to fix the torrent leecher. That was about 6 days ago. How long takes it take to get support?

I've paid 90 dollars for this mod that hasn't been working very good for the last 4 weeks. I can't get it to work on my other server and the one it works on is only for an hour then it turns off. I'm not happy......Support is just getting worse?

mrperl
Posts: 65
Joined: Mar 06, 2010 11:40 am

Re: Still waiting support on torrent leecher

#2 Postby mrperl » Mar 06, 2010 3:07 pm

Hi.

While waiting for support, some suggestions are:

1) check your logfiles for any issues

2) if you have source code for the mod, open a text file in perl
and add some debugging logging statements to see what's happening.

The source code is very readable, so if you have any programming
experience at all you should be able to log enough to pinpoint where
the problem is and update this thread.

Thanks, mrperl.

Hendrickson
Posts: 90
Joined: Nov 18, 2009 9:15 pm

#3 Postby Hendrickson » Mar 06, 2010 4:24 pm

I've tried all that, I have used the logger and it shows nothing. Just the bitflu.pl start fine and loops over and over.

admin
Site Admin
Posts: 1784
Joined: Mar 22, 2006 12:32 pm

#4 Postby admin » Mar 10, 2010 2:30 pm

In .bitflu.config file there's line:

Code: Select all

logfile                   =



specify log file:

Code: Select all

logfile                   =  ./bitflu.log


Then take a look what's wrong in this log file.

Hendrickson
Posts: 90
Joined: Nov 18, 2009 9:15 pm

#5 Postby Hendrickson » Mar 10, 2010 6:39 pm

Done that. It shows me nothing, that bitflu starts and keep looping the start up. No idea. Art said about 11 days ago he would look at my server. I've heard nothing since. Not the best support at all...

SayUNKLE
Posts: 22
Joined: Apr 01, 2009 9:18 am
Contact:

#6 Postby SayUNKLE » Mar 11, 2010 12:24 am

Are you getting an error? What error? 500, 404?

Hendrickson
Posts: 90
Joined: Nov 18, 2009 9:15 pm

#7 Postby Hendrickson » Mar 11, 2010 10:55 am

No error, I can't get bitflu started on one server, it keeps looping in the error log and never starts properly.

It will say started and give me a PID number. However in the torrents screen it says disabled. Bitflu error log reports no error only looping the start up proceeder over and over.

admin
Site Admin
Posts: 1784
Joined: Mar 22, 2006 12:32 pm

#8 Postby admin » Mar 11, 2010 1:53 pm

Copy-paste part of your log file here.

Hendrickson
Posts: 90
Joined: Nov 18, 2009 9:15 pm

#9 Postby Hendrickson » Mar 11, 2010 5:03 pm

Thu Mar 11 09:55:53 2010 # Logging to './torrent.log'
Thu Mar 11 09:55:53 2010 # Setting my own niceness to 8
Thu Mar 11 09:55:53 2010 # bitflu.pl is running with pid 11914 ; uid = (527|527) / gid = (527 527|527 527)
Thu Mar 11 09:55:53 2010 # Storage : Using VFS storage plugin
Thu Mar 11 09:55:53 2010 # WebGUI : >> Web-GUI ready, visit http://127.0.0.1:4081
Thu Mar 11 09:55:53 2010 # Telnet : >> Telnet plugin ready, use 'telnet 127.0.0.1 4001' to connect.
Thu Mar 11 09:55:53 2010 # BTorrent: BitTorrent plugin loaded. Using tcp port 6688
Thu Mar 11 09:55:53 2010 # Kademlia: Firing up protocol 4 ...
Thu Mar 11 09:55:53 2010 # Kademlia: BitTorrent-Kademlia plugin loaded. Using udp port 6688, NodeID: 07012866e05e6a076f50987faac20a840ff00b5d
Thu Mar 11 09:56:06 2010 # Logging to './torrent.log'
Thu Mar 11 09:56:06 2010 # Setting my own niceness to 8
Thu Mar 11 09:56:06 2010 # bitflu.pl is running with pid 11917 ; uid = (527|527) / gid = (527 527|527 527)
Thu Mar 11 09:56:06 2010 # Storage : Using VFS storage plugin
Thu Mar 11 09:56:06 2010 # WebGUI : >> Web-GUI ready, visit http://127.0.0.1:4081
Thu Mar 11 09:56:06 2010 # Telnet : >> Telnet plugin ready, use 'telnet 127.0.0.1 4001' to connect.
Thu Mar 11 09:56:06 2010 # BTorrent: BitTorrent plugin loaded. Using tcp port 6688
Thu Mar 11 09:56:06 2010 # Kademlia: Firing up protocol 4 ...
Thu Mar 11 09:56:06 2010 # Kademlia: BitTorrent-Kademlia plugin loaded. Using udp port 6688, NodeID: cbc0ca0a7073336b45b6561dd849336ebc122423

Any ideas, I've already posted this before.

admin
Site Admin
Posts: 1784
Joined: Mar 22, 2006 12:32 pm

#10 Postby admin » Mar 17, 2010 6:57 am

Yes, looks like strange problem. never saw it before. Instead of flooding forum, send ssh access to support, we will take a look.

Hendrickson
Posts: 90
Joined: Nov 18, 2009 9:15 pm

#11 Postby Hendrickson » Mar 17, 2010 9:47 am

admin wrote:Yes, looks like strange problem. never saw it before. Instead of flooding forum, send ssh access to support, we will take a look.


Oh that's exactly what I have done, many times I've sent emails and ssh access to Art. No reply....

admin
Site Admin
Posts: 1784
Joined: Mar 22, 2006 12:32 pm

#12 Postby admin » Mar 17, 2010 10:53 am

official support email is [email protected]

Hendrickson
Posts: 90
Joined: Nov 18, 2009 9:15 pm

#13 Postby Hendrickson » Mar 17, 2010 3:51 pm

admin wrote:official support email is [email protected]


I did that originally...But I have emailed you again asking for support with ssh details.

Hendrickson
Posts: 90
Joined: Nov 18, 2009 9:15 pm

#14 Postby Hendrickson » Mar 20, 2010 2:22 pm

Did you get my email? Or are you just going to ignore this again?...........

peterdays
Posts: 55
Joined: Mar 10, 2010 3:56 pm

#15 Postby peterdays » Mar 20, 2010 6:44 pm

you need to wait for monday i guess :(


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