General Discussion & News - Support portal seem to be down

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Author
nomad
Posts: 19
Joined: Jan 06, 2008 9:37 am

Support portal seem to be down

#1 Postby nomad » Jun 22, 2015 3:13 pm

Hey,

I am trying to login to the support portal but been getting this error:

Error: The provided email address cannot be located in our database, or the password is incorrect! Please check the spelling and try again.

I have tried restarting my password but still had no luck!

Thanks

admin
Site Admin
Posts: 1805
Joined: Mar 22, 2006 12:32 pm

#2 Postby admin » Jun 22, 2015 5:30 pm

Why do you think it's down? You just need to register there (as we see, there's no user with such email).

nomad
Posts: 19
Joined: Jan 06, 2008 9:37 am

#3 Postby nomad » Jun 22, 2015 6:15 pm

Because I was using this account to communicate with you guys for the past 2 years :). It stopped working just recently! Check ticket #####, thats the last ticket I was active on.

admin
Site Admin
Posts: 1805
Joined: Mar 22, 2006 12:32 pm

#4 Postby admin » Jun 22, 2015 7:28 pm

This ticket registered to different email of yours.

nomad
Posts: 19
Joined: Jan 06, 2008 9:37 am

#5 Postby nomad » Jun 23, 2015 2:31 pm

Hey,

Its registered to a***rag*****@yahoo.com

As I mentioned it before I have been using this account for a few years and there has never been a problem. Please take a closer look at my account and see if you can fix it as I need to get a response from that Ticket.

admin
Site Admin
Posts: 1805
Joined: Mar 22, 2006 12:32 pm

#6 Postby admin » Jun 24, 2015 11:22 am

nomad wrote:Hey,

Its registered to a***rag*****@yahoo.com

As I mentioned it before I have been using this account for a few years and there has never been a problem. Please take a closer look at my account and see if you can fix it as I need to get a response from that Ticket.


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